Our commitment to our products is so great,
we offer a 60 Day 100% money-back guarantee!
60 Day 100% Hassle Free Money Back Guarantee! If you are not completely satisfied, for any reason, simply call Toll Free 1-888-476-3600 or email us to coordinate the return of your unused products. Items returned within 60 days from the date of purchase are eligible for a full refund. All returns must contain a Return Merchandise Authorization Number (RMA#), a copy of the original invoice and the unused portion of the product in its original package. Returns received not meeting this criteria are at the discretion of Janson Beckett. Returns sent without an RMA# will be refused. We retain the right to refuse a return based on abuse of our return policy or due to attempted fraudulent returns.
To request a refund, simply call Toll Free 1-888-476-3600, or email us, one of our representatives will help you coordinate the return of the unused product and schedule your refund. Refunds will be processed within 30 days of receiving the returned product. Our customer service representative may ask you what you didn't like about the product. Answering is completely optional. We ask only because we are continually refining and improving our products, and we want to address any possible issues our customers might encounter.
- All individual, full-sized items are refundable, including purchases using a discount code.
- Gift Sets, Buy 2 Get 1 Free, or other combination offers are returnable only if you return all the items. You may not return one item and keep others - you must return all the products purchased within the gift set or combination offer.
- Discounted add-on items added to gift sets or special offers are non-refundable.
- 5-Day Sample Packs and Entry Level AlphaDerma are non-refundable items. These can not be returned.
Items purchased that do not take advantage of any existing discounts at the time of purchase are not eligible for a partial or "discount" refund on the difference.